Privacy & Cookie Policy — The Pelvic Therapy Suite

1. Introduction

The Pelvic Therapy Suite (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information through our website and clinical services. By using our website or contacting us, you agree to the terms of this policy.

​

2. Who We Are

The Pelvic Therapy Suite is based in Saffron Walden, UK. You can contact us at info@thepts.co.uk.

We act as the data controller for the information we collect.

​

3. Information We Collect

We collect the information you provide directly, such as your name, email address, phone number, and any details you include when you contact us or book an appointment. We may also collect clinical information when you attend appointments. When you visit our website, we automatically collect technical and usage data including your IP address, browser type, device information, and the pages you visit. Cookies and analytics tools may also collect information about how you use the site. If you use third‑party tools such as booking systems or email links, those services may collect data according to their own privacy policies.

​

4. How We Use Your Information

We use your information to respond to enquiries, provide and manage appointments, maintain records for legal and regulatory purposes, improve website performance and security, and communicate essential service information. We only process data when we have a lawful basis under UK GDPR.

​

5. Cookie Policy

​

5.1 What Cookies Are

Cookies are small files stored on your device to help the website function properly and improve your experience.

​

5.2 Cookies We Use

We use essential cookies that allow the site to operate, analytics cookies that help us understand how visitors use the site, functionality cookies that remember your preferences, and third‑party cookies used by embedded tools such as maps or booking widgets. We do not use advertising cookies.

​

5.3 Managing Cookies

You can disable cookies at any time through your browser settings. Some features may not work correctly if cookies are turned off.

​

6. Sharing Your Information

We do not sell your data. We may share limited information with trusted providers such as website hosts, analytics tools, booking systems, or professional advisers. These providers must keep your data secure and act only on our instructions.

​

7. Data Retention

We keep personal data only for as long as necessary to provide services, meet legal or regulatory obligations, or satisfy insurance requirements. Clinical records are retained in line with UK healthcare guidelines.

​

8. Your Rights

Under UK GDPR, you have the right to access your data, request corrections, request deletion in certain circumstances, withdraw consent, restrict or object to processing, and request data portability. You may also contact the Information Commissioner’s Office (ICO) if you have concerns. You can exercise your rights by contacting info@thepts.co.uk.

​

9. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

​

10. External Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

​

11. Updates

We may update this policy occasionally. The latest version will always be available on our website.